Privacy Policy

BIG Live Pty Ltd Privacy Policy

BIG Live Global Pty Ltd (“BIG Live”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our websites, apps, events, and other services (“Services”), and any other services that link to or reference this Policy.

By using our Services, you agree to the practices outlined below. This Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs 1–13).

Privacy at a Glance (TL;DR)

What we collect: Contact details (if provided), account info, usage data, and marketing preferences.
How we use it: To manage events, send updates/marketing (with consent), improve our services, and comply with legal obligations.
Third parties: Trusted service providers, analytics providers, marketing partners, ticketing platforms, and regulators.
Your rights: Access, correct, request deletion or de-identification of your data; opt out of marketing; withdraw consent; lodge complaints.
Security: Data is protected using industry-standard measures. Breaches are notified as required by law.

1. Our Commitment to Privacy

We respect your privacy rights under the Privacy Act 1988 (Cth) and are committed to:

Collecting and handling personal information lawfully and transparently
Minimizing data collection to what is necessary for the purpose
Protecting your information with reasonable security measures
Allowing you to access, correct, or de-identify your information

Reference: APP 1 – Open and transparent management of personal information

2. Information We Collect

We collect personal information to provide, manage, and improve our Services.

A. Information You Provide

Name, email, phone number, postal address
Account login details
Age or date of birth (for age-restricted events)
Profession or interests (if voluntarily provided)
Feedback, surveys, competition entries, or donations

B. Information Automatically Collected

Device information: IP address, browser type, operating system
Usage data: pages visited, clicks, interactions
Cookies, pixels, and tracking technologies

C. Information From Third Parties

Social media login info (if you log in via Facebook, Google, etc.)
Data from ticketing platforms or marketing partners

Reference: APP 3 – Collection of solicited personal information

3. How We Use Your Information

We use personal information to:

Provide and manage events and services
Communicate about events and promotions
Improve our services and user experience using analytics
Personalise marketing communications with consent
Comply with legal obligations and protect rights or safety

Reference: APP 6 – Use or disclosure of personal information

3A. Advertising & Marketing

Marketing communications are sent only to users who have opted in.
You can withdraw consent at any time via unsubscribe links, account preferences, or privacy@bigliveco.com.
Trusted partners may use your data to send marketing communications only with consent.
You may manage preferences for types of marketing (events, merchandise, partners).

Reference: APP 7 – Direct marketing; Spam Act 2003 (Cth)

4. Third Parties & Data Sharing

We may share your information with:

Service Providers: IT/cloud providers, analytics tools.
Marketing & Promotional Partners: With consent, for relevant communications.
Affiliates & Business Partners: For co-promotions, sponsorships, mergers, or acquisitions.
Legal & Regulatory Authorities: Where required by law or to prevent fraud/harm.

A. Third-Party Ticketing Platforms & External Links

BIG Live provides links to third-party ticketing platforms (e.g., Ticketek, Oztix, etc.) for you to purchase event admission.

Disclaimer: When you click on an external link and leave our Services, the collection and handling of your personal information (including your name, payment details, and purchase history) are governed entirely by the third-party site’s privacy policy. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review their privacy policies before submitting any personal information.

International Transfers: Some third parties operate outside Australia. We take reasonable steps to protect your data.

Your Rights: Request info about shared data, opt out of marketing, or withdraw consent.

Reference: APP 6 (Use and Disclosure) & APP 8 (Cross-border disclosure)

5. Anonymity & Pseudonymity

You can browse without creating an account.
Minimal contact info is required for event notifications.
Pseudonymous accounts are allowed.
We will consider and action requests for de-identification where it is technically feasible and permitted by law.

Reference: APP 3, APP 12 & 1

6. Cookies & Tracking

Used for website/app functionality, analytics, and marketing.
Users can manage or disable cookies via browser settings or consent tools.
Third-party analytics or advertising tools may collect additional data.

Reference: APP 3 & APP 5

7. Data Retention

Retained only as long as necessary for the purpose:
Marketing consent → until withdrawal
Event attendance records → 5–7 years
Data securely deleted or de-identified once no longer required.

Reference: APP 10 & 11

8. Security & Data Breach Notification

Technical, administrative, and physical measures protect personal information.
In the event of a notifiable data breach, affected individuals and the OAIC will be informed promptly per law.

Reference: APP 11; Notifiable Data Breaches Scheme

9. Children’s Privacy

Technical, administrative, and physical measures protect personal information.
In the event of a notifiable data breach, affected individuals and the OAIC will be informed promptly per law.

Reference: APP 3

10. Consequences of Non-Disclosure

If you do not provide certain personal information:

Some services or promotions may be unavailable.
Access to offers may be limited.

11. Automated Decision-Making / Profiling

We may use analytics or algorithms to personalise recommendations.
No high-risk automated decisions are made about you that have a significant legal or similar effect.

12. Accessibility

Our privacy policy is available in accessible formats for users with disabilities.
Contact privacy@bigliveco.com for assistance.

13. Policy Updates

Policy updates will be posted on our website with an updated effective date.
Continued use of Services constitutes acceptance of updates.

Reference: APP 1

14. Access, Correction, and Complaints

You may request access, correction, deletion, or de-identification of your data via privacy@bigliveco.com.
Complaints may also be lodged with the Office of the Australian Information Commissioner (OAIC).
We aim to respond to requests within 30 days.

Reference: APP 12 & 13

15. Contact Us

Privacy Officer

Email – privacy@bigliveco.com

Terms and Conditions

BIG Live – Website Terms and Conditions of Use

1. Acceptance of Terms and International Use

1.1. Agreement: By accessing and using the website https://www.bigliveco.com (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Use (“Terms”). If you do not agree to these Terms, you must immediately cease using the Website.

1.2. International Audience: While BIG Live operates globally and the Website is accessible worldwide, these Terms are governed by the laws of Australia (specifically Queensland). You agree that your access and use of the Website is subject to compliance with all applicable local, state, national, and international laws, rules, and regulations.

2. Website Purpose and Non-Transactional Nature

2.1. Informational Purpose: The sole purpose of this Website is to provide general information, news, and promotional content regarding BIG Live’s performances, personnel, and touring seasons.

2.2. Non-Transactional Nature (Ticketing): This Website is strictly non-transactional. We do not sell tickets, merchandise, or any other goods or services directly through this platform. Any links provided to external ticketing sites (e.g., Ticketek, venue box offices, or other third-party agents) are for your convenience only. All purchases made on those external sites are subject to their own separate terms and conditions, not these Terms.

2.3. Accuracy and Disclaimer: All content is provided in good faith. BIG Live has taken reasonable measures to ensure the information is accurate and current, but we do not warrant the completeness, reliability, or accuracy of the Content. No liability is accepted for loss or damage incurred as a result of reliance upon the Content.

3. Intellectual Property (IP) and Copyright

3.1. Ownership and Protection: The Website Content, including all text, images, choreography descriptions, video, audio, designs, logos, trademarks, and underlying software (collectively, the “Content”), is the exclusive property of BIG Live or its licensors/suppliers and is protected by Australian and international copyright, trademark, patent, and other intellectual property laws.

3.2. Prohibited Use: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Content for your personal, non-commercial viewing only. You must not, without prior written consent from BIG Live:

* Reproduce, copy, distribute, transmit, or display any part of the Content, especially high-resolution images or media.

* Use any of our trademarks, trade names, or branding.

* Create derivative works from the Content.

4. Links to Third-Party Websites

4.1. Third-Party Links: The Website contains links to external, third-party sites, including ticketing sites and those of venues and partners. These links are provided solely for your convenience and information.

4.2. Disclaimer: BIG Live does not endorse, control, or take responsibility for the content, privacy policies, or practices of any linked third-party websites, including any ticketing site where you make a purchase. You access and transact on these third-party websites entirely at your own risk. BIG Live is not responsible for any ticketing issues, refunds, cancellations, or damages resulting from a transaction on a third-party site.

5. Privacy, Data Collection, and Cookies

5.1. Privacy Policy: Your use of the Website and any personal information you provide (such as through the subscription/mailing list forms) is governed by our separate Privacy Policy.

5.2. Cookies: The Website uses cookies to enhance functionality and analyze site usage patterns. By continuing to use the Website, you consent to the use of cookies in accordance with our Privacy Policy.

5.3. No Account Login: This Website does not host user accounts or logins.

6. Modification and Termination

6.1. Modification of Terms: BIG Live reserves the right to modify these Terms at any time without prior notice. The updated Terms will be posted on this page and will take effect immediately upon posting. It is your responsibility to check these Terms each time you access the Website. Your continued use of the Website constitutes your acceptance of the revised Terms.

6.2. Termination of Access: BIG Live reserves the right to immediately terminate or suspend your access to all or part of the Website for any reason, including without limitation, any breach of these Terms.

7. Limitation of Liability and Indemnity

7.1. Use at Own Risk: You acknowledge that your use of the Website is entirely at your own risk. BIG Live provides the Website on an “as is” and “as available” basis.

7.2. Limitation: To the maximum extent permitted by law, BIG Live excludes all liability for any loss or damages (including, without limitation, direct, indirect, incidental, consequential, or punitive damages) incurred as a result of reliance upon the Content or the use of this Website.

7.3. Indemnity: You agree to indemnify and hold harmless BIG Live, its personnel, and agents from and against any and all claims, liabilities, costs, and expenses arising from your misuse of the Website or breach of these Terms.

8. Governing Law and Jurisdiction

8.1. Governing Law: These Terms are governed by and construed in accordance with the laws of Queensland, Australia.

8.2. Jurisdiction: You agree to submit to the non-exclusive jurisdiction of the courts of Commonwealth of Australia, for the resolution of any disputes arising under or in connection with these Terms.